FAQ

Frequently Ask Questions

FAQ

FAQ

  • Do you accept credit cards?

    We accept most credit cards (VISA, AMEX, MASTESCARD) and PAYPAL.
  • If I arrive before check in time can I leave my bag stored somewhere in the hostel?

    Yes, if you arrive prior to 2pm, we have a luggage storage with 24hrs surveillance camera. Also small lockers for your valuables are available if you bring your own padlock, or if you purchase one at the reception for 14 reals.

  • Do you have parking at the hostel?

    No, we do not have parking at the hostel, but usually there are parking spaces in the hostel street. Also there is a paid parking near the hostel at Rua Viveiro de Castro.

  • Can I use the facilities after check out?

    We allow guests to use the hostel facilities after check out until 11pm. After that if the guest wants to stay in the hostel, another night must be booked.

  • Do you have monthly rates?

    We offer 15% off for monthly rates. Valid for cash payments only.
  • Do you accept children?

    Children younger than 15 year old may only be accepted in private rooms depending on availability and upon previous e-mail request. Teenagers in student groups are accepted.

  • Do we charge before check in?

    Regular bookings are not charged in advance. During high season in case the hostel is fully booked we will contact you and ask for a deposit. We will contact you before making the charges. Special events bookings are require advanced payment of 50% or if the event is very close we require full payment.